|Chicanery makes me glum!|
This time last week I was awaiting the delivery of a few more sample figures to add to my popular "Product Reviews" section. These included offerings from Wargames Foundry, Eagle Figures and Parkfield Miniatures. Amazingly, all three manufacturers sent me miscast figures. Both Parkfield and Foundry admitted their error and promptly put things right (or promised to do so). Sadly, Eagle Figures was a different kettle of fish.
I spent a great deal of my free time (and blunted my enthusiasm) trying to cajole Eagle's proprietor into answering my communications and fulfilling my statutory rights! "What did he do?" I hear you cry! "He treated me like a schmuck!" is the answer! In short:
- When I enquired (after two weeks) I received some vague assurances about pending delivery in 3 days.
- After waiting an additional week I wrote again and received a rather curt and confrontational email.
- Package arrived after a Month (UK-UK)
- When delivered, the castings were of very low quality.
- Subsequently, my complaints about the figures were ignored.
- I had to open a Paypal dispute to recoup my funds!
All in all a truly crummy record and I doubt I will ever deal with Stewart Black again. For the record, I must state that his catalogue includes some unusual and attractive items (especially the "Napoleonic" Spanish in bicorne which were going to form the bulk of my later army!) However the execution (on my samples) was terrible. Missing hands, miscast bayonets, large sink-holes in delicate areas, heavy flash and so on. It is a real shame when people expect a customer to accept such treatment and product. When running a small business (indeed, any business) you are foolish if you think such antics will not earn you a poor reputation.
Anyway, it's a new week and the Fortress project is nearly completed. Thus I have taken a deep breath and I am moving onward and upward.